WE ARE GUIDED BY TRUTH AND CONFIDENCE, JUST AS OUR CUBAN ANCESTORS WERE.

Shipping Policy

Last updated: August 24, 2026

Owner/Operator: Cuban Heritage Selected Cigars, Corp (“Cuban Heritage,” “we,” “us,” or “our”)
Website: https://cubanheritageselectedcigars.com
Contact: info@cubanheritageselectedcigars.com | +1 (786) 417-5872 | https://cubanheritageselectedcigars.com/contact-us/
Territory Served: Eligible United States addresses only
Minimum Age: 21+
Carrier: UPS
See Our: Terms and Conditions | Return & Refund Policy

1) Scope and Acceptance

This Shipping Policy applies to all eligible orders placed through our website, including cigar boxes and single cigars.

By placing an order, you agree to this Shipping Policy, our Terms and Conditions, and our Return & Refund Policy. All orders are subject to payment approval, inventory availability, age and identity verification, destination eligibility, carrier requirements, and applicable federal, state, and local laws.

An order confirmation does not guarantee that an order can legally or operationally be shipped. We reserve the right to hold, refuse, or cancel any order that does not satisfy these requirements.

2) Age and Identity Requirements

You must be at least 21 years of age to purchase tobacco products from Cuban Heritage.

We may use third-party age, identity, address, payment, and fraud-prevention tools before accepting or fulfilling an order. We may also request additional information or documentation when reasonably necessary to verify the purchaser’s identity, age, payment authorization, or shipping eligibility.

Orders that fail or cannot complete the required verification process may be held or canceled.

The person accepting the package must also be an adult 21 years of age or older. Additional requirements apply at delivery, as explained in Section 7.

3) Shipping Destinations

We currently ship only to eligible addresses within the United States where the sale, possession, and delivery of the ordered products are permitted.

We do not ship internationally.

Availability to Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, freight-forwarding services, mail-forwarding services, reshipping companies, commercial mailbox services, or other special destinations may be restricted or unavailable.

The availability of a destination or shipping rate at checkout does not guarantee that an order can be legally fulfilled. Tobacco laws and carrier restrictions may vary by state, county, municipality, product type, quantity, and recipient.

We reserve the right to:

Decline or cancel an order to a restricted or unsupported destination.
Limit the products or quantities that may be shipped.
Request additional documentation.
Cancel an order if applicable taxes, licenses, carrier requirements, or legal obligations cannot be satisfied.

If we cancel an order before shipment because the destination is ineligible, we will refund the amount charged to the original payment method.

4) Shipping Carrier

We currently ship eligible orders through UPS.

All shipments are subject to UPS service availability, tobacco-product shipping requirements, operating procedures, delivery rules, and applicable terms and conditions.

UPS may refuse, delay, redirect, hold, return, or otherwise restrict a shipment when required by its policies, applicable law, safety concerns, service limitations, or circumstances beyond our control.

Cuban Heritage does not control UPS facilities, transportation networks, delivery schedules, weather operations, delivery attempts, identification procedures, or final delivery decisions.

5) Order Processing

Orders are generally processed within 1–3 business days after:

Payment authorization has been completed.
Inventory has been confirmed.
Age and identity verification has been completed.
The shipping address has been validated.
The order has passed any applicable fraud and compliance review.

Business days are Monday through Friday, excluding federal holidays.

Processing times are estimates and are not guaranteed. Orders may require additional processing time because of high order volume, inventory verification, payment review, suspected fraud, address problems, age-verification issues, legal restrictions, severe weather, carrier interruptions, holidays, or other circumstances beyond our reasonable control.

An order is not considered shipped until it has been accepted by UPS and tracking information has been issued.

6) Shipping Rates and Delivery Estimates

Available UPS services, estimated delivery times, and shipping charges are calculated and displayed during checkout based on factors that may include:

Shipping destination.
Package size and weight.
Selected service level.
Carrier availability.
Adult-signature requirements.
Applicable taxes, fees, or surcharges.

Delivery estimates begin after the order has completed processing and has been accepted by UPS. Processing time and transit time are separate.

All delivery dates displayed at checkout, in an order confirmation, or in UPS tracking are estimates unless expressly stated otherwise. They are not guaranteed by Cuban Heritage.

Original shipping charges are non-refundable except when required by law or when otherwise expressly provided in our Return & Refund Policy.

Promotional or free-shipping offers may be subject to minimum purchase amounts, eligible destinations, eligible products, and other stated conditions.

7) Adult Signature Required

All tobacco-product shipments are sent using UPS Delivery Confirmation Adult Signature Required service.

An adult who is at least 21 years of age must be available at the delivery address to accept and sign for the package. UPS may require the recipient to provide acceptable government-issued photo identification or other evidence of age.

Packages will not be knowingly delivered to a person under 21.

It is the customer’s responsibility to:

Provide a shipping address where an adult 21 or older can accept the delivery.
Monitor the tracking information.
Be available for the delivery attempts.
Follow any lawful instructions provided by UPS.

Leaving delivery instructions, requesting that a package be left unattended, or authorizing delivery without a signature does not override the adult-signature requirement.

UPS determines the number and timing of delivery attempts and whether an eligible hold, redirection, or pickup option is available. Cuban Heritage cannot guarantee that a shipment can be redirected, held, or made available at a particular UPS location.

8) Failed Delivery, Refused and Unclaimed Packages

A package may be returned to us if:

An eligible adult is not available to sign.
The recipient cannot provide acceptable proof of age.
The address is incorrect, incomplete, inaccessible, or undeliverable.
The recipient refuses the shipment.
The package is not claimed within the time allowed by UPS.
Delivery is prohibited or cannot be completed.

If a package is returned for one of these reasons, we may refund the eligible merchandise amount after the package is received and inspected, less the original shipping charge, return shipping charge, address-correction charge, carrier fees, and any other non-recoverable costs, to the extent permitted by law.

Any reshipment must be approved by Cuban Heritage. The customer may be required to pay all additional shipping and handling costs before the order is shipped again.

9) Shipping Address and Order Information

Customers are responsible for providing a complete and accurate:

Recipient name.
Shipping address.
Apartment, suite, or unit number.
Email address.
Telephone number.
Billing information.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, outdated, or misleading information supplied by the customer.

Address changes and order corrections may only be requested before the order enters fulfillment processing. Once an order has been picked, packed, assigned a tracking number, or accepted by UPS, we cannot guarantee that it can be changed, canceled, redirected, or recalled.

UPS address-correction charges, return charges, and reshipment costs caused by customer-provided information are the customer’s responsibility.

10) Tracking Information

When tracking information becomes available, it will generally be sent to the email address associated with the order.

Tracking information may take up to 24–48 hours to display movement after the label is created. The creation of a shipping label does not necessarily mean that UPS has received or scanned the package.

Customers are responsible for monitoring tracking information and promptly notifying us of unusual delays, delivery problems, or incorrect tracking details.

11) Delayed or Lost Shipments

Carrier delays may result from weather, emergencies, natural disasters, service interruptions, labor disruptions, high shipping volume, security measures, mechanical problems, government actions, inaccurate addresses, or other events beyond our reasonable control.

Cuban Heritage is not responsible for UPS delays after a package has been accepted by the carrier. However, we will provide reasonable assistance with eligible carrier investigations and claims.

A shipment may be treated as potentially lost when there have been no carrier updates for 10 days after the last scan. Before issuing a replacement or refund, we may:

Confirm the shipping address.
Review tracking and delivery information.
Contact UPS.
Open and complete a carrier investigation or claim.
Request information or cooperation from the customer.

If UPS confirms that an eligible shipment was lost, our default resolution is a like-for-like replacement. If the same products are unavailable, we will issue a refund to the original payment method in accordance with our Return & Refund Policy.

Packages shown by UPS as delivered are not automatically considered lost. We may require additional investigation, documentation, or confirmation before determining whether a replacement or refund is appropriate.

12) Damaged, Missing or Incorrect Items

Please inspect your order within 24–48 hours of delivery and retain the product, shipping box, courier label, and all internal packaging until the matter has been resolved.

Damage, missing-item, or incorrect-item claims must be reported within 7 days of delivery.

To report an issue, email info@cubanheritageselectedcigars.com and provide:

Your order number.
A description of the issue.
Photographs or video of the outer shipping box and UPS label.
Photographs of the internal packaging.
Photographs of the affected products.

Do not discard any product or packaging and do not return an item without receiving a Return Merchandise Authorization (RMA).

Eligibility for a replacement, return, or refund is governed by our Return & Refund Policy.

13) Temperature and Natural Product Considerations

Cigars are natural tobacco products and may be affected by heat, cold, humidity, and other environmental conditions during transportation.

We use reasonable packaging practices, but we do not control temperatures or environmental conditions within the UPS transportation network or at the delivery location.

Natural variations in appearance, aroma, draw, flavor, or burn, and ordinary effects of temperature or humidity during transit, are not considered shipping damage unless there is clear physical damage documented in accordance with Section 12 and our Return & Refund Policy.

Customers should retrieve delivered packages promptly and avoid leaving them outdoors or exposed to extreme temperatures.

14) Risk of Loss

To the maximum extent permitted by applicable law, title and risk of loss pass to the customer when the shipment is accepted by UPS.

This provision does not prevent Cuban Heritage from providing the carrier-claim assistance, replacements, or refunds expressly described in this Shipping Policy or our Return & Refund Policy.

15) Cancellations and Order Changes

You may request a cancellation or order change before the order enters fulfillment processing.

Once an order has been picked, packed, assigned a tracking number, or accepted by UPS, it cannot be guaranteed that the order can be canceled or changed.

A cancellation request is not effective until it has been confirmed by Cuban Heritage.

16) Fraud, Compliance and Order Refusal

We reserve the right to hold, refuse, or cancel any order that:

Fails payment, age, identity, address, or fraud verification.
Appears unauthorized, fraudulent, suspicious, or intended for resale.
Contains inaccurate or inconsistent customer information.
Violates quantity restrictions.
Cannot legally be shipped to its destination.
Cannot be transported under UPS requirements.
Otherwise violates our Terms and Conditions.

We may limit purchases by person, household, address, payment method, account, or order.

17) Customer Support

For questions about an order or shipment, contact:

Email: info@cubanheritageselectedcigars.com
Phone: +1 (786) 417-5872
Contact page: https://cubanheritageselectedcigars.com/contact-us/

Please include your order number when contacting us about an existing order.

Our target response time is within 2 business days.

18) Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, carrier requirements, applicable laws, or shipping availability.

The “Last updated” date above reflects the latest revision. The version in effect when an order is placed will apply to that order, except where a change is required by law or carrier rules.